General terms and conditions

These General Terms and Conditions of Sale (hereinafter “GTC”) are exclusively agreed upon between the company ESPACE LOGGIA – MAFAEL, registered with the Paris RCS under the number 388 744 914 with its head office located at 92 rue du Bac 75007 Paris, as the publisher of the MAFAEL.COM website, and any person making a purchase on the MAFAEL.COM site, (hereinafter referred to as the “Customer”).

These General Terms and Conditions of Sale (hereinafter “GTC”) are exclusively agreed upon between the company ESPACE LOGGIA – MAFAEL, registered with the Paris RCS under the number 388 744 914 with its head office located at 92 rue du Bac 75007 Paris, as the publisher of the MAFAEL.COM website, and any person making a purchase on the MAFAEL.COM site, (hereinafter referred to as the “Customer”). The Customer formally declares hereby that they are an individual, a non-professional or non-trader, that they are of legal age or have parental authorization, and that they have full and complete legal capacity to enter into a contract and to place an order online on the MAFAEL.COM site.

The Customer and the company MAFAEL agree together that their relationship is governed exclusively by these General Terms and Conditions of Sale. In this respect, the Customer acknowledges that any order implies irrevocable adherence to these General Terms and Conditions of Sale. Cette validation du Client associée à la procédure d’authentification et de non répudiation et à la protection de l’intégrité des messages constitue la manifestation de la volonté non équivoque des Parties réputées ainsi signataires de l’acte de vente à distance.

MAFAEL reserves the right to adapt or modify these General Terms and Conditions of Sale at any time. Each order will be deemed to have been subscribed to under the terms of the GTC in force on the day of its placement on the MAFAEL.COM site, the date of online publication of the GTC being the effective date.

Definitions

  • General Terms and Conditions of Sale or GTC: refer to this document
  • MAFAEL :the seller
  • Customer: refers to a physical person who consults the Internet site and/or acquires one or more product(s) via the website
  • Order: refers to the customer’s purchase order for one or more product(s) placed using the Internet site, online or by phone
  • Website: refers to the website accessible at www.mafael.com
  • Product: refers to a product offered for sale on the website
  • Account: refers to the collection of personal data of the Customer and their login credentials

Pre-contractual Information

The customer acknowledges having been communicated, prior to placing their order and concluding the contract, in a readable and understandable manner, these general terms and conditions of sale and all the information listed in Article L. 221-5 of the Consumer Code.

The following information is clearly and understandably transmitted to the customer:

  • the essential characteristics of the goods and/or services
  • the price of the goods and/or services and/or the method of calculating the price
  • and, if applicable, all additional costs of transport, delivery, assembly, or postage as well as any other possible fees
  • in the absence of immediate execution of the contract, the date or the deadline by which the seller undertakes to deliver the goods, regardless of its price
  • information relating to the identity of the seller, its postal, telephone and electronic contact details, and its activities
  • information relating to legal guarantees, the functionalities of digital content and, where applicable, its interoperability, the existence and the terms of implementation of guarantees and other contractual conditions
  • the possibility of resorting to a consumer mediator under the conditions provided in the Consumer Code

The MAFAEL.COM site is accessible free of charge to users with Internet access. Telecommunication costs to access the site are borne by the Customer as are those of phone calls to MAFAEL, particularly to the sales department, customer relations service.

Article 1: Presentation of Products and Services

PRODUCTS

MAFAEL products are those presented on the e-shop of the site www.mafael.com. Products listed on the site are described as detailed and faithfully as possible. Before placing an order, MAFAEL invites the Customer to carefully study the description and all the characteristics of the product and thoroughly analyze the feasibility of their furnishing project in the room where they wish to install their furniture(s).
MAFAEL’s liability cannot be engaged in case of error or omission relating to the product description. Photographs and colors presented on the site do not fall within the contractual scope.
All texts and images, photos, brand, logo presented on the MAFAEL.COM site are protected, worldwide, under copyright and intellectual property rights; their reproduction, even partial, is strictly prohibited.
MAFAEL may at any time remove one or more products from its site. In the case where an order is placed by the Customer before the product’s removal, MAFAEL will honor its service or propose a substitute solution that the customer may accept or refuse. In case the order needs to be canceled, MAFAEL will refund the customer the amounts already paid under said order within a maximum period of 14 days from the day of cancellation of the order. If the product is unavailable for reasons of safety, hygiene, or public health, in this case, MAFAEL may propose a substitute product that the Customer may accept or refuse.
MAFAEL is in a process of development and optimization, MAFAEL reserves the right to modify prices, packaging, or even services related to products.

SERVICES

As part of the marketing of its furniture, MAFAEL offers a mounting service. During their order, on the product sheet selected, the Customer will have the option to tick or not the “mounting option” box provided for this purpose, the price of the mounting will be displayed on the site. During the summary of their cart, the Customer will have the opportunity to check and confirm or not their choice.
The mounting service will be performed on the day of the product’s delivery. The customer must plan a sufficient time slot for the execution of the services.

Article 2: Duration of Validity of Sales Offers

Products are offered for sale until stocks are exhausted. In case of ordering a product that has become unavailable, the customer will be informed of this unavailability, as soon as possible, by email or by postal mail.

Article 3: Product Prices

Our site indicates prices in euros, all taxes included, excluding shipping costs. Shipping and mounting fees or any other ancillary service appear on the screen at the end of the selection of different products by the customer. Specific taxes, other than VAT, applicable according to regulations (such as furniture eco-tax), are only indicated on the cart page, the only page to be taken as valid.
For information purposes, MAFAEL displays on the product sheet, at the bottom of the sales invoices the unit costs of eco-participations.
Prices displayed on the product sheet do not include any possible delivery, insurance, or processing fees. The prices that are valid are those displayed on the cart at the time of the order’s registration.

The prices related to the mounting service offered by MAFAEL depend on the complexity of the product to be assembled and selected by the Customer. The mounting option is available on the product description sheet and on the summary of the cart.

Delivery fees, borne by the customer, are added to the price of the products and service (mounting) selected; they are displayed in a specific section before the Customer validates their order. The Customer acknowledges being informed that transport fees vary depending on the delivery address and the volume/weight of the selected product(s). The announced rates are in euros.

MAFAEL reserves the right to modify the rates at any time, but the amount of payments to be made by the Customer will be those that have been displayed in the cart at the time of the orders’ payment.

The products remain the property of MAFAEL until the full price has been collected by it.

Article 4: Order

Anti-Fraud

The Customer may place an order from the MAFAEL online catalog, provided they have opened an Account where they will enter their personal data. The Customer commits to the truthfulness of the information transmitted, MAFAEL cannot be held responsible for typing errors or incorrect content provided by the Customer. As part of anti-fraud control, MAFAEL reserves the right to carry out checks by email, phone, or mail, and if necessary, to request the Customer for supporting documents (identity documents, proof of residence…). The Customer’s order will be suspended until the documents are received. In case of non-compliance or absence of supporting documents, MAFAEL reserves the right to proceed with the cancellation of the order. The Customer will then not be able to claim any damages from MAFAEL. In case of cancellation, MAFAEL will refund the Customer the amount that had already been paid under their order within a maximum period of 14 days from the day of the order’s cancellation.

Order Steps

The Customer will choose the product(s) they wish by clicking on the concerned products, they will select the options and the quantity of their choice. The selected products will be automatically placed in their virtual cart.
The customer can access the summary of their cart, check the content and modify or validate their cart, including the description of the products and/or services selected, the quantities, the total price, and taxes. Upon validation of their cart, the Customer will create or log in to their Account to proceed with their order.
The customer will verify their delivery and/or billing address as well as any information entered during the creation of their Account. They will have the opportunity to modify the fields before moving on to the next step.
The Customer will choose their delivery mode where the price of the delivery as well as an estimate of the delivery time will be indicated.
The Customer can then proceed to pay for their order by opting for the payment method of their choice and must click on the box indicating that they adhere without reservation to these GTC, a summary of their order will also be displayed at this stage.
The Customer will then proceed to the payment of their Order.
An Order Confirmation will be sent by email to the address indicated on their Account.
The data recorded by MAFAEL constitute proof of the nature, content, and date of the order. This is archived and – within the legal conditions and deadlines -; the customer can access this archive by contacting the Customer Relations service or from their personal account accessible on MAFAEL.COM.

Sale Validation

The Sale will only be effective and the ordered product(s) allocated to the customer provided that:
the Customer has received email confirmation of their order
the full payment for the order has been received by MAFAEL

Article 5: Payment

Payment Methods

MAFAEL offers the Customer various payment methods for settling an order. The Customer will choose a single payment method before validating their order.

The payment methods offered by MAFAEL are:

  • Credit Card Payment: As part of its partnership with SYSTEMPAY, MAFAEL offers the customer “3D Secure” credit card payment. The accepted credit cards are CB, VISA, and MASTERCARD. The amount of the order is debited from the card in real-time. The Customer guarantees that they have the necessary funds to pay the full amount of their order, the Customer will take measures with their banking institution to settle their order (adjustment of the authorized ceiling for high amounts). MAFAEL cannot be held responsible in case of card blocking. MAFAEL reserves the right to refuse foreign credit cards.
  • Bank Transfer Payment: When ordering, MAFAEL sends an email to the Customer with its bank details and a transfer reason. The Customer must obligatorily specify the transfer reason, without which MAFAEL will not be able to assign and validate the sale.
  • Payment in 3 or 4 installments without fees: ALMA FREE CREDIT PAYMENT OPTION
    Payment in 3 or 4 installments without fees: ALMA FREE CREDIT PAYMENT OPTION ALMA is a free credit without any fees repayable in 3 or 4 installments offered by Alma SAS, located at 176 Avenue Charles de Gaulle 92200 Neuilly-sur-Seine and registered with the RCS Nanterre under the number 839 100 575. The amount of free credit varies between 500 euros and 3,000 euros.
    ALMA is reserved for individuals (adult physical persons) residing in France and holders of a Visa or MasterCard credit card with a validity date exceeding 4 months from the purchase date. Cards with systematic authorization, notably of the Electron, Maestro, Nickel type, etc., as well as e-cards, Indigo cards, and American Express are not accepted. After completing their order, the customer must click on the “ALMA payment in 3 or 4 times by credit card” button. They are then redirected to the ALMA website displaying a summary of their order and the free credit application, which they must then validate. MAFAEL limits itself to connecting its customers with ALMA by indicating on its site a non-contractual landing page. It is, therefore, not subject to the regulations relating to intermediaries in banking operations and payment services. Moreover, if the customer requests to benefit from a financing solution proposed by ALMA, information relating to their order and identity (name, first name, postal address) will be transmitted to them. ALMA will use this information for the purpose of studying their request for the granting, management, and recovery of credit.
    ALMA reserves the right to accept or refuse their request for financing in 3 or 4 installments without fees. The customer has a withdrawal period of 14 calendar days to renounce their free credit.
  • The ALMA credit cannot exceed a period of 90 days.

Payment Default

No order will be validated until MAFAEL has received the full amount of an order. MAFAEL reserves the right to suspend or cancel any order and/or delivery in case of payment incident.
MAFAEL reserves the right to check the validity of the settlement before shipping the order, by all means it deems necessary (including identity documents, proof of residence, etc.), and reserves the right to refuse to perform a delivery or to honor an order for which a payment dispute is under administration.

Article 6: Delivery

Deliveries are carried out by carriers mandated by MAFAEL. They are conducted in Metropolitan France (excluding Corsica). Delivery fees are the responsibility of the Customer and are settled at the same time as the order, which may vary according to the weight of the order and the delivery zone. MAFAEL provides a pricing grid based on these characteristics. MAFAEL reserves the right to modify these rates at any time. The rate in force will be the one displayed at the moment the Customer places their order. Delivery rates and times are indicated to the Customer at the time of their order. Delivery times are estimated and start from the date of order validation.
Delivery times cannot be guaranteed in the event of force majeure, as defined by law and jurisprudence. Delivery times do not account for any possible payment verification procedures that would delay the shipment of the order.
Delivery will be initiated once the order is validated by the Customer and MAFAEL has received the full amount of the order or upon credit validation by ALMA. The Customer will be delivered to the delivery address they have indicated during their purchase journey.

In the event of a change of delivery address, the Customer must inform MAFAEL by writing an email to this address: espaceclient@mafael.fr. If the Customer makes an error in their delivery address and MAFAEL has to reship the order to the new address indicated, the reshipment will be charged to the Customer. The reshipment will be carried out upon receipt of payment.

Home Delivery and Assembly Option

The delivery of products without assembly takes place at the address indicated by the Customer at the time of their order, and this at the doorstep. Delivery will occur within thirty days from the day of the sale’s execution. The carrier will directly contact the Customer to determine a delivery date and a time slot for arrival. MAFAEL cannot be responsible for delivery delays due to the Customer’s unavailability. The Customer must provide the carrier with all information that might be useful for the carrier to perform their delivery and assembly service, in case this last option was chosen by the Customer. They must report any access difficulties. In case of incorrect information, the costs related to the return of goods or storage will be the responsibility of the client.
The client must be present on the agreed date and throughout the agreed time slot between the carrier and the client. If the client has also opted for an assembly option, the client must also be present during the planned assembly time. If the Customer is not there at the scheduled appointment, the costs related to the ongoing delivery and the new delivery, as well as storage costs, will be charged to the Customer.
If the client has also opted for an assembly option, the client must have cleared the room where the bed is to be installed and provide an additional area to store the packages at the time of assembly. The client must also possess a mattress so that the assemblers can proceed with the bed’s balancing. In case of failure on these points, the intervention may be canceled, and the costs of the intervention (delivery, product return, storage) will be charged to the client.
If the carrier experiences a significant delay, they will notify the Client. If the carrier must, in this case, postpone the delivery, they will then bear the costs of delivery related to the new delivery.
In case of delay for exceptional reasons (disaster, strike…), MAFAEL will not be held responsible. Delivery times cannot be guaranteed in the event of force majeure, as defined by law and jurisprudence.

Damage and Non-conformity

Upon receipt of the parcels, the Customer must imperatively check the contents of the products in front of the carrier and ensure the condition of the delivered parcels and that they have received the expected number of parcels for their order. The number of received parcels is indicated to the Customer on their invoice.
In case of anomaly during delivery, the Customer is invited to record all their reservations on the delivery note provided by the carrier. It is usefully reminded that the reservations expressed by the Customer aim to note the existence and the extent of damage at the moment or during delivery. To be admissible, the Customer must indicate their reservations in the form of handwritten, detailed, dated, explicit observations, accompanied by their signature on the delivery note.
Any goods accepted by the client without specific reservations noted on the delivery note will be deemed validated and arrived in conformity with the Client’s order.

Article 7: Right of Withdrawal

7.1. 7.1 Conditions for Exercising the Right of Withdrawal

Deadline:

From the receipt of the goods, the Customer has a period of 14 (fourteen) days to exercise their right of withdrawal in accordance with articles L.221-18 and following of the Consumer Code. In the case of an order involving multiple goods delivered separately or an order for a good consisting of multiple lots or pieces delivered over a defined period, the period starts from the receipt of the last good or lot or piece.
In accordance with the law, the Customer waives their right of withdrawal, after delivery, as soon as the security packages are opened, for health protection reasons. These packages or packets are identified with specific labeling. Also, for health protection reasons, accepting the execution of the assembly service in any case results in the Customer waiving their right of withdrawal.
Similarly, if the customer opts for the assembly option, the fact that the customer chooses a date for the performance of the service before the end of the withdrawal period constitutes an express waiver by the Customer to exercise their right of withdrawal.
Exercise of the Right of Withdrawal:
The customer will find the withdrawal form in the return section of their customer space and will return it to MAFAEL with a copy of their order confirmation. The request must be unambiguous, expressing the Customer’s desire to withdraw, and the elements will be sent by email to: espaceclient@mafael.fr
To exercise the right of withdrawal, MAFAEL will assign the customer a number that the Customer must indicate on each of the packages to be returned.
MAFAEL will acknowledge receipt of the exercise of the right of withdrawal. The burden of proof of exercising the right of withdrawal rests on the Customer.
In accordance with articles L.121-21 and following of the Consumer Code, the Customer returns the goods without undue delay, and at the latest within fourteen days following the communication of their decision to withdraw.

Condition Related to the State of the Product:
For the exercise of this right of withdrawal, the returned product must be in a condition that allows its immediate resale. Therefore, the product must be returned in its new condition, with all the notices and various accessories with which it was delivered, and in its original packaging. MAFAEL reserves the right to refuse the refund of the product if all of these conditions were not met.

Refund Modalities:
MAFAEL will refund the Customer within 14 (fourteen) days from the notice of receipt of the merchandise issued by the carrier.
The refund will always be based on the sums actually paid by the Customer, as indicated on their invoice. However, MAFAEL reserves the right to refuse to refund additional delivery charges incurred by a more expensive delivery method expressly chosen by the Customer, while MAFAEL had offered a standard delivery method.
The return costs are expressly at the Customer’s expense, who acknowledges and accepts this by adhering to these General Terms and Conditions of Sale. These costs will be deducted from the refund of the amount related to the Customer’s order.

7.2 Modalities for Returning Products:

Following their withdrawal, the Customer must return their product(s) at the latest within 14 days following the communication of their decision to withdraw.
The goods will be taken back by the carrier who made the delivery, by appointment set by mutual agreement between the Carrier and the Customer. The appointment for the return of the merchandise must occur within 14 (fourteen) days from the exercise of the right of withdrawal, otherwise, the right of withdrawal will no longer be valid. The return costs to MAFAEL will be at the Customer’s expense. The Customer will be informed of the amount of these return costs before the implementation of the return.

Warranty

In accordance with the Hamon law and articles 1641 and following, the Customer has a legal warranty of conformity and hidden defects for 2 (two) years from the date of receipt of the product or installation of the product in case the customer had opted for the MAFAEL Assembly option.
Under these warranties, the professional seller commits, at the customer’s choice, to refund or exchange defective products or those not corresponding to the order within a period of 6 months from delivery.
The warranty does not cover damage, breakages, or malfunctions resulting from non-compliance with usage precautions.

Article 8: Warranties and After-Sales Service

8.1 Warranties

In case of defectiveness of the delivered product during use, outside the warranty period at unpacking and assembly provided in Article 7 herein, all MAFAEL company products benefit from a legal warranty of conformity (article L.217-4 to L.217-14 of the Consumer Code) and the legal warranty related to defects in the sold good (articles 1641 to 1648 of the Civil Code) under the conditions provided by law.

Should the warranty be invoked, the Customer must contact the customer relations service, which commits to addressing the problem as soon as possible.
To benefit from one of these warranties, it is imperative to keep the purchase invoice of the product as well as all accessories delivered with the product.

Warranty Exclusions:
When selling a display model – as part of a fair or event, for example -, it is understood that the customer expressly accepts the product as is, with any apparent defects it includes.
Consequently, the customer cannot obtain a refund or replacement of the said product by invoking the benefit of any warranty for these defects.
Therefore, any display model is excluded from the scope of the commercial warranty. However, the company MAFAEL remains bound by the legal warranties of conformity and defects in the sold good for any other defects than those deemed accepted on the display model.

It is reminded that the warranties do not apply when the damage is related to one of the following causes:

  • The wear and natural aging of the Products,
  • The use of abrasive products or inappropriate cleaning or maintenance products,
  • Non-compliance with precautions, advice, and instructions regarding the use, assembly, maintenance, storage, conservation, or protection of the products,
  • Discoloration due to light, especially on all fabric products, except when the product is deemed “UV resistant” in its product description,
  • Impacts or falls of any nature of the Products,
  • Lightning, floods, fire, torrential rains, storms, thunderstorms, hurricanes, surges, hail, or any other case of force majeure as appreciated by jurisprudence,
  • Intervention or repair carried out on the products other than within the framework of this warranty,
  • Modification of the product’s structure itself.
  • Modification of the product’s structure itself.


It is further reminded that the warranties applied to MAFAEL company products do not cover use for professional or commercial purposes of the Product, nor do they cover unpredictable or inappropriate use of the product.
Lastly, the warranties only cover the right to repair, replacement, or refund of the guaranteed product. Consequently, they do not cover indirect damages.


Applicable Legal Provisions

In accordance with the provisions of the Consumer Code, you will find below the text of articles L. 217-4, L. 217-5, L.217-7, L.217-9, and L. 217-12 of the Consumer Code as well as article 1641 and the first paragraph of article 1648 of the Civil Code as in force on the date these GTC were posted.
Article L.217-4 of the Consumer Code:
“The seller delivers a good in conformity with the contract and is liable for any lack of conformity existing upon delivery.
He is also liable for any lack of conformity resulting from the packaging, the assembly instructions, or the installation if he was responsible for it under the contract or had it carried out under his responsibility.”
Article L.217-5 of the Consumer Code:
“The good conforms to the contract:
1° If it is suitable for the use usually expected of a similar good and, if applicable:
if it corresponds to the description given by the seller and has the qualities that the seller presented to the buyer in the form of a sample or model;
if it has the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer, or his representative, particularly in advertising or labeling;
2° Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, made known to the seller and accepted by the latter.”
Article L217-7 of the Consumer Code:
“Lack of conformity which becomes apparent within twenty-four months from delivery of the good is presumed to have existed at the time of delivery, unless proven otherwise.
For second-hand goods, this period is set to six months.
The seller can contest this presumption if it is not compatible with the nature of the good or the lack of conformity invoked.”
Article L217-9 of the Consumer Code:
“In case of lack of conformity, the buyer chooses between the repair and replacement of the good.
However, the seller may not proceed according to the buyer’s choice if this choice entails a manifestly disproportionate cost compared to the other modality, given the value of the good or the significance of the defect. He is then required to proceed, unless impossible, according to the modality not chosen by the buyer.”
Article L.217-12 of the Consumer Code
“The action resulting from the lack of conformity is limited to two years after the delivery of the good.”
Article 1641 of the Civil Code
“The seller is liable for hidden defects of the thing sold which render it unfit for the use for which it was intended, or which so impair that use that the buyer would not have acquired it, or would have given a lower price for it, had he been aware of them.”
Article 1644 of the Civil Code
“In the case of articles 1641 and 1643, the buyer has the choice of returning the thing and having the price returned, or keeping the thing and having part of the price returned.”
Article 1648 – first paragraph of the Civil Code
“The action resulting from redhibitory defects must be brought by the buyer within two years from the discovery of the vice.”

8.2 After-Sales Service (SAV)

Beyond the legal warranty, Customers always have the option to open an after-sales service case by emailing espaceclient@mafael.fr, including a copy of their invoice, a description, and photos that will best assist in addressing the request, to answer their questions related to the use of a product, its maintenance procedures, or ordering a part that has become defective.
We remind that certain MAFAEL products must be fixed to the wall; the Customer acknowledges being informed and agrees that the furniture be fixed into a wall.
MAFAEL spare parts are available for 2 years following the purchase date. Parts to be replaced will be delivered to the customer after they have agreed to the costs to be settled.

Article 9: Liability

For all stages of accessing the site, the ordering process, delivery, Customer Service, or subsequent services, MAFAEL Company only bears an obligation of means. Consequently, MAFAEL Company’s liability cannot be held for any inconveniences or damages inherent to the use of the internet network, including service disruption, external intrusion, or the presence of computer viruses, or any event qualified as force majeure, in accordance with jurisprudence.
Furthermore, MAFAEL Company cannot be held liable in case the order does not conclude or if it is prevented from fulfilling any of its obligations due to a case of force majeure as defined by jurisprudence, including in cases of bad weather preventing the order from being delivered.

Article 10: Duration

These GTC apply for the entire duration that the services and products sold by MAFAEL are offered online.

Article 11: Proof

Computerized records, kept in the Company’s computer systems under reasonable security conditions, will be considered proof of communications, orders, and payments between the Parties.

Article 12: Conservation and Archiving of Transactions

The archiving of purchase orders and invoices is performed on a reliable and durable medium so as to correspond to a faithful and lasting copy in accordance with Article 1348 of the Civil Code.

Article 13: Applicable Law – Mediation – Dispute

In accordance with the provisions of the consumer code regarding the amicable settlement of disputes, MAFAEL adheres to the AME – European Mediators Association with the following contact details: 11 place Dauphine 75001 PARIS – Phone: 09 53 01 02 69 – Email: presidente.ame@gmail.com – http://www.mediationconso-ame.com/

After a prior written approach by consumers towards our company [préciser coordonnées], the AME mediator can be contacted for any consumer dispute that has not been settled, either by mail or through the following website: http://www.mediationconso-ame.com/unifa-equipement-de-la-maison

In the event of disputes, only French courts will have jurisdiction.

Article 14: Personal Data

The personal data collected are processed under the responsibility of MAFAEL, 92 rue du bac, 75007 Paris. These data are collected as part of contract execution and are necessary for the execution of the order, delivery, and assembly if applicable, as well as for information concerning maintenance and product safety throughout its lifespan. They will be kept for the entire duration of the product’s use.

In accordance with regulations applicable to personal data, you have the right to access, rectify, oppose, limit processing, erase, and port your data, which you can exercise by emailing contact@mafael.fr, specifying your name, first name, address, and attaching a double-sided copy of your ID.
In case of difficulty related to the management of your personal data, you can file a complaint with the personal data protection officer [indiquer les coordonnées le cas échéant] or with the CNIL (French National Commission on Informatics and Liberty) or any other competent authority.

Subcontractors

Some data, especially personal data, may be securely communicated to technical and commercial partners linked to MAFAEL by contract for the execution of subcontracted tasks necessary for the management of your account, the execution of your orders, delivery of goods, and performance of services including assembly, fraud prevention, payment processing, certain aspects of after-sales service, or to conduct satisfaction surveys.
MAFAEL’s subcontractors commit to processing the data solely for the purpose(s) of the subcontracting and to consider, regarding their tools, products, applications, or services, the principles of data protection by design and by default.

Security of Your Personal Data

MAFAEL commits to adhering to the provisions set forth by the “Informatique et Libertés” law of January 6, 1978.
MAFAEL ensures optimal security measures against the loss, misuse, and alteration of information entrusted by internet users. All data received on the MAFAEL.COM website are backed up monthly and stored on a backup medium.

Cookies

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If most browsers are defaulted to accept the installation of cookies, the visitor has the option to disable the use of cookies by selecting the appropriate settings on their browser. However, refusing cookies and other connection tokens may prevent access to certain functionalities, pages, and/or areas of the Site, which the visitor expressly accepts.

Bloctel

Bloctel is the do-not-call list on which any consumer can register for free in order not to be telephonically solicited by a professional with whom they do not have an ongoing contractual relationship, in accordance with the law n° 2014-344 of March 17, 2014, relative to consumer rights.

If your telephone number is collected during the creation of your account or the placing of your order, we inform you that your telephone coordinates will only be used for the proper execution of your orders or to contact you to propose new services. Notwithstanding the foregoing, in accordance with legal provisions, you are informed that you may, if you wish, register on the do-not-call list. You can register for free on this list, which applies to all professionals except those with whom you have already concluded a contract.

For more information, visit: bloctel.gouv.fr.

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