Thank you for using our websites and services!

Committed to respecting your privacy and protecting the personal data you provide us, MAFAEL complies with current legislation regarding privacy and personal data protection. The collection and processing of your personal data are carried out in accordance with current legislation and the European Regulation on the protection of personal data, which came into effect on May 25, 2018.

We have implemented this privacy charter so that you can submit your personal information confidently and confidentially when using our website, hereinafter referred to as the Site. The purpose of this Charter is to inform you about the purposes for which the collected data is processed. We reserve the right to modify this charter according to the evolution of our services and current legislation.


The Site is managed by MAFAEL, SAS registered with the Paris commercial and companies registry under number 843 624 826, with its registered office at 92 rue du bac 75007 Paris, France, with a share capital of 10,000 euros.

Do not hesitate to share your questions or concerns regarding data protection with us at the following address:


You will need to provide personal data for:

  • Creating your account,
  • Logging into your account,
  • Making your purchases (ordering, payment, delivery),
  • Interacting with customer service, after-sales service,
  • Participating in a contest, subscribing to our newsletter, and receiving promotional offers,
  • Contacting us and leaving a message or comment.

Some personal data that may be requested from you is mandatory. The mandatory nature of the data collected is indicated by an asterisk; other data is optional.

The failure to provide mandatory personal data results in the inability to access all or part of the services of the Site. Indeed, this data allows us to perform the service(s) ordered by you.


Personal data refers to the data that identifies you as an individual.

We may process the following types of personal data about you:

Identification data:

  • Title/name/first name,
  • Email address,
  • Postal address(es), including any additional address details (building number, code, floor…),
  • Phone number.
  • Data related to products and your order:
  • Products/services purchased or added to your wishlist, products added to the cart, delivery mode, assembly option…

User information

  • Connection data: IP address, browsing history, behavior on the Site.
  • Location data: geographical position.

Anonymous Data

We also collect anonymous data, which does not allow MAFAEL to identify users.


We collect mandatory data as part of the formalization and execution of the contract.

In this context, we collect personal data for the purpose of creating the personal account, validating orders (issuing and communicating the invoice), payments and credits, deliveries and installation services, customer relationship, after-sales service, returns, refunds, combating fraud during payment of the order and management of unpaid bills, and any communication with you to realize and execute your request.

Some data are collected automatically due to your actions on the site (product purchase, reviews, use of promotional codes, etc.). We use your personal data for legitimate reasons and with your consent. We may process your personal data to improve your customer experience and the quality, variety of products provided, to send you personalized offers, to send you a newsletter, if we have your consent, to send you automated marketing emails, display campaigns and remarketing.

As long as you have not informed us otherwise, we consider offering you products/services similar or identical to your purchase history/browsing behavior to be our legitimate interest.

To unsubscribe from our promotional email lists, you simply need to click on the “Unsubscribe” link at the bottom of each email.


The data we collect is intended for MAFAEL and all our subcontracting partners in charge of payment management and fraud prevention and recovery of unpaid debts, delivery and installation management, maintenance management, hosting, evolution, optimization of the site, management of marketing and promotional campaigns, as well as all the administrative and judicial authorities potentially concerned directly or upon their request.

MAFAEL employees and subcontractors involved in the execution of the aforementioned services have access to user personal data only to perform their duties. Each of them is subject to a strict obligation of confidentiality and security.

We reserve the right to disclose your personal data to other parties in cases where the law, a current regulatory provision, a judicial order, or a regulation imposes or authorizes it, or if such disclosure is necessary as part of an investigation or procedure, nationally or internationally.


Personal data concerning you will be kept for the time necessary to achieve the purposes described above. However, personal data that can establish the proof of a right or a contract, or kept in compliance with a legal obligation, are archived in an intermediate manner for a duration not exceeding the duration necessary for the purposes mentioned above.

Personal data used for commercial prospecting purposes are kept for a period of three years from the end of the business relationship or their collection.

The deletion of personal data will be done through anonymization or deletion.

Personal data may be stored in an anonymized form for statistical purposes.

What are your rights?

It is our obligation to process accurate, relevant, and necessary personal elements while considering our legitimate purposes.

To be as transparent as possible, we have implemented a module in your personal space that allows you to export data related to your personal information (name, address, phone) and your orders. You can download this data with one click.

In accordance with the regulations applicable to personal data, you have the right to access, rectify, object, restrict processing, erase, and portability of your data, which you can exercise by contacting the data controller, attaching a copy of your identity card or passport to your request:

  • By mail:
  • via our “contact us” form, by addressing customer service
  • by mail to MAFAEL, 92 rue du bac, 75007 Paris. specifying in the subject of the mail “Rights of the individuals”

Furthermore, each user can provide instructions to MAFAEL regarding the fate of their data after death.

Regarding commercial prospecting or newsletters, you can choose to stop receiving these communications at any time by using the unsubscribe link included in the message.

In the event of a breach of their personal data, users will be informed as soon as possible. Users always have the option to contact the competent control authority of their country of residence: In France, this is the CNIL:


MAFAEL reserves the right to modify or adapt this Policy, particularly to comply with any new legislation and/or regulations applicable, recommendations from the CNIL, guidelines, recommendations, and best practices of the European Data Protection Committee, and decisions by courts and tribunals on the matter. MAFAEL will inform users via the website.

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